dreamjilli Privacy Policy

1. About This Policy

This Privacy Policy describes how dreamjilli, operating at dreamjilli.vu, collects, uses, stores, and protects the personal data of players and visitors in the Philippines. It applies to all access points — the website via browser, the Android APK, and the iOS web app shortcut.

By creating an account on dreamjilli or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside the Terms and Conditions, which govern the overall use of the platform.

2. What Data We Collect

dreamjilli collects personal data in the following categories depending on how you interact with the platform:

Registration data — when you create an account:

• Full name
• Date of birth
• Philippine mobile number
• Email address
• Username and password (password stored in hashed form)

Identity verification (KYC) data — when you request a withdrawal:

• Government-issued ID (e.g., Philippine passport, SSS ID, PhilSys national ID, driver's licence)
• Selfie or live photo for identity confirmation where required

Financial data — related to deposits and withdrawals:

• E-wallet account details (GCash or Maya account name and number as provided)
• Philippine bank account details (account name, number, and bank name as provided)
• Transaction history within your dreamjilli wallet

Usage and technical data — automatically collected during platform use:

• IP address and approximate location
• Device type, operating system, and browser
• Pages visited, session duration, and navigation patterns
• Game activity logs and betting history

Data Category	Collected When	Required?
Registration details	Account sign-up	Yes — mandatory
KYC documents	First withdrawal request	Yes — for withdrawals
Payment details	Deposit or withdrawal	Yes — for transactions
Usage and technical data	Any platform visit	Automatic
Cookie data	Browser session	Functional cookies essential

3. How We Use Your Data

dreamjilli uses your personal data for the following purposes:

• Account management — to create, maintain, and secure your player account.
• Identity verification — to confirm your age, identity, and eligibility before processing withdrawals.
• Payment processing — to handle PHP deposits and withdrawals via your registered e-wallet or Philippine bank account.
• Platform security — to detect and prevent fraudulent activity, account compromise, and abuse of the platform.
• OTP authentication — to send one-time passwords to your registered Philippine mobile number for secure login.
• Customer support — to respond to your queries, complaints, or account requests.
• Legal compliance — to meet our obligations under applicable laws regarding record-keeping, anti-money laundering, and fraud prevention.
• Platform improvement — to analyse usage patterns in aggregate and improve the platform experience for Philippine players.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

4. Legal Basis for Processing

dreamjilli processes your personal data on the following grounds:

• Contract performance — processing is necessary to create your account, operate your PHP wallet, and deliver the platform services you signed up for.
• Legal obligation — certain data must be retained to comply with applicable laws, including anti-money laundering requirements and financial record-keeping obligations.
• Legitimate interests — fraud detection, platform security, and abuse prevention serve the legitimate interests of dreamjilli and its players as a whole.
• Consent — where we use your data for purposes beyond the above (such as optional platform communications), we will obtain your consent and give you the option to withdraw it.

5. Data Sharing and Third Parties

dreamjilli does not sell your personal data. We may share limited data with third-party service providers who assist us in operating the platform, subject to contractual obligations that restrict how they use your data:

• Payment processors — to facilitate PHP deposits and withdrawals via supported Philippine e-wallets and bank transfer channels.
• KYC verification providers — to assist with identity document verification where automated checks are used.
• Hosting and infrastructure providers — to store and serve platform data securely.
• Customer support tools — to manage and track support ticket history.

All third-party providers engaged by dreamjilli are required to handle personal data only for the specific purpose for which it was shared and to maintain appropriate security standards.

6. Cookies and Tracking

dreamjilli uses cookies and similar tracking technologies on the platform. Cookies are small files stored on your device that help the platform remember your session, preferences, and usage patterns.

The types of cookies used include:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security tokens. These cannot be disabled without breaking core functionality.
• Analytics cookies — used to understand how players navigate the platform in aggregate. This data is anonymised and used to improve platform design and performance.
• Preference cookies — used to remember settings you have applied, such as language or display preferences.

By using dreamjilli, you consent to the use of essential cookies. For analytics and preference cookies, you may manage your browser settings to limit or block non-essential cookies at any time, though this may affect some aspects of your experience.

7. Data Retention

dreamjilli retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods are determined by the purpose of the data and applicable legal requirements:

• Account and registration data — retained for the duration of your account and for a reasonable period after closure to handle any outstanding matters.
• KYC documents — retained for the period required under applicable anti-money laundering and financial record-keeping obligations.
• Transaction records — retained for the legally required period applicable to financial records in the Philippines.
• Usage logs — retained for a shorter rolling period used primarily for security monitoring and fraud detection.

When data is no longer required and its retention period has elapsed, it is securely deleted or anonymised.

8. Security Measures

Protecting your personal data is a core responsibility at dreamjilli. The platform applies a range of technical and operational security measures:

• SSL/TLS encryption across all platform connections, ensuring your data is protected in transit whether you are on mobile or desktop.
• OTP authentication sent to your registered Philippine mobile number at login, reducing the risk of unauthorised account access.
• Password hashing — your password is never stored in plain text. Only a one-way cryptographic hash is retained.
• Access controls — internal access to personal data is restricted to staff who need it to perform their role, and is subject to audit logging.
• KYC document handling — identity documents are stored in restricted systems with access limited to verification workflows only.

While dreamjilli takes reasonable and industry-standard measures to protect your data, no online platform can guarantee absolute security against all threats. If you believe your account has been compromised, contact support immediately.

9. Your Rights

As a player on dreamjilli, you have rights over your personal data. You may exercise the following at any time by contacting our support team:

• Right to access — request a copy of the personal data dreamjilli holds about you.
• Right to correction — request that inaccurate or incomplete data be corrected. For name or date of birth corrections, KYC re-verification may be required.
• Right to deletion — request deletion of your personal data. Note that some data must be retained for legal compliance even after account closure, and deletion requests cannot override these obligations.
• Right to restriction — request that we limit how we use your data in certain circumstances.
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, contact the dreamjilli support team using the email address listed in the Footer of this page. We will respond within a reasonable period and may need to verify your identity before processing the request.

10. Children and Minors

dreamjilli is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under 21 years of age. If we discover that a registered account belongs to a person under 21, the account will be closed immediately and any associated data handled in accordance with our data retention obligations.

If you are a parent or guardian and believe a minor has registered on dreamjilli, please contact our support team as soon as possible.

11. Changes to This Policy

dreamjilli may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When changes are made, the "Last updated" date at the top of this page will be revised. For material changes, we will make reasonable efforts to notify active players via their registered email address or through a notice on the platform.

Continued use of the platform after any update constitutes your acknowledgment of the revised policy. We encourage you to review this page periodically.

12. How to Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal data has been handled, reach out to the dreamjilli support team. Contact details are available in the Footer of this page.

For general questions about your account, platform rules, or payments, you may also visit our FAQ page.